Used for remote agent Operators on Call
Centres.
Side A is connected to the analogue call agent extension, side B to an analogue extension.The
remote agent calls the B extension number to log on.
On answer the call diverter directs the agent to enter the phone number of the phone they
will use for call center operation. This can be an analogue phone, mobile phone, or
digital phone as an extension of another telephone system.
Once the number has been confirmed the call diverter loops the Call centre extension
and the remote agent can log on.
The operation can be continuous or connected on a per call basis. |
